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MANAGED SECURITY
Managed Security
Security that keeps moving with your business.
Technology needs ownership after it is switched on. CyberXpert brings endpoint protection, vulnerability reduction and response planning into a practical managed security programme, shaped around your people, systems and appetite for risk.
Discuss managed securityWHO THIS HELPS
Managed security alongside your IT team.
For businesses with an IT team or IT provider that need a clearer security operating model, or owners who need help turning disconnected tools into accountable protection.
THE PROBLEM TO SOLVE
Unreviewed alerts, unknown devices and overdue fixes leave gaps between products. We begin by finding those gaps and deciding who will investigate, who can authorise action and how progress will be reported.
What you receive
Receive a service scope, onboarding plan, responsibility matrix, escalation contacts and reporting measures. Reports should explain decisions and outstanding risks, alongside technical activity.
Ask the proposal to distinguish a point-in-time assessment, an implementation project and continuing management. Record who configures controls, reviews relevant signals, approves changes and owns remediation. Product licensing, monitoring and a staffed investigation service are different commitments; the agreed service boundary should make each responsibility clear.
A DEFINED ENGAGEMENT
What the work can cover.
01
An initial review of assets, existing licences, security tools and business-critical services.
02
A defined service boundary across endpoint, identity, email and vulnerability management.
03
Agreed monitoring, investigation, escalation and containment responsibilities.
04
A prioritised improvement backlog and a review cadence suited to your organisation.
How delivery works
We assess the starting position, agree a service design, onboard the selected systems and test the escalation route. Ongoing reviews revisit coverage as your organisation and technology change.
Read how we scope delivery, approvals and handover.
After delivery
Use the service review to decide which risks need remediation, which controls need tuning and whether business changes require additional coverage.
What shapes scope and price
Users, endpoints, data sources, technology compatibility, required coverage hours and authorised response actions determine the proposal. Service hours, exclusions and any response targets are agreed in writing.
Your proposal sets out the deliverables, assumptions, exclusions and responsibilities before work begins. No fixed price or contractual inclusion is implied by this page.
Questions worth asking.
Is this the same as outsourced IT support?
The focus is security risk and security operations. Day-to-day IT support, patch deployment and recovery ownership must be assigned explicitly; they are not automatically included.
Does managed security include a 24/7 SOC?
Coverage is defined in the proposal. CyberXpert does not advertise unverified round-the-clock staffing, facilities or response times.
Can our IT provider keep managing day-to-day IT?
Yes. A managed security scope can complement existing IT operations. We agree ownership of access, patching, backups, security configuration and investigation so that the service works alongside the people already supporting your business.
What should the service handover contain?
The handover should explain the agreed protection coverage, responsibilities, escalation route and improvement backlog. It should also identify systems or activities outside scope, so your team can see what still needs an owner.
What determines the ongoing service cost?
User and endpoint numbers, the tools already in place, integration needs and the level of operational work affect the proposal. Coverage hours, third-party licences and any separately scoped projects should be clear before the service starts.
LET’S DEFINE THE RIGHT SCOPE
Define your managed security scope
Tell us about your users, systems, existing IT support and the security activities that need an owner. We can define a managed scope, responsibilities and the next practical step.
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