This use case demonstrates how CyberXpert supported a UK-based organisation in strengthening cyber security maturity across governance, people, and third-party risk, enabling informed decision-making and improved long-term resilience.
The organisation operated within a complex environment characterised by increasing regulatory expectations, growing reliance on third-party suppliers, and a workforce exposed to modern phishing and social engineering threats.
While core security controls existed, cyber risk management had evolved inconsistently over time. Senior stakeholders lacked a clear, consolidated view of overall cyber maturity, staff risk exposure, and supplier assurance across the organisation.
Cyber security maturity had developed organically, resulting in gaps across governance, documentation, and control consistency.
Security awareness activity was fragmented and not aligned to real-world threat scenarios, limiting its effectiveness in reducing human risk.
Third-party cyber risk was managed reactively, with limited assurance over suppliers supporting critical services and business operations.
Leadership required a defensible understanding of cyber risk, clear priorities for improvement, and evidence that cyber security risks were being actively and consistently managed.
CyberXpert was engaged to deliver a structured improvement programme focused on cyber maturity, people risk, and third-party assurance.
A cyber security maturity assessment was conducted to evaluate governance, processes, and technical controls. This provided a clear baseline position and a prioritised, risk-based roadmap aligned to business objectives.
Targeted security awareness and training was delivered to address realistic threat scenarios, with a focus on behavioural risk reduction rather than generic compliance messaging.
A third-party cyber risk framework was implemented to support consistent supplier assessments, risk-based assurance, and improved oversight of vendors supporting critical services.
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